Privacy Policy

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Bait-Tech Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact Bait-Tech Ltd, Bramford Park, IP8 4LW, 01473 241811, info@bait-tech.com

Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website by various methods such as online forms, email hyperlinks and ‘contact us’ webpages. This enables us to respond, according to the preferences you submitted, to provide you with information, answer your questions, or add you to our newsletter mailing list.

Use of personal information

We process personal information collected via this website for the purposes of providing and personalising our communications with you or dealing with your orders, enquiries and requests.

Personal information submitted by you in connection with a specific issue, service or product will only be used by us to address the issue or provide you with the service or product you have requested. We do not keep store customer information once the issue has been dealt with.

We do not store credit card information.

All credit/debit card transactions are handled by secure payment services (PayPal).

Acknowledgement

By using this website you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection of information from you and use of such information as described in this policy.

Whilst we try to ensure that the information on the website is accurate, we can accept no responsibility for the accuracy of the website content. Users who rely on the information on the website do so at their own risk.

This website is made available for public viewing solely on the basis that Bait-Tech Ltd excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.

Amendments

Please note that this privacy policy is subject to change from time to time. It was last reviewed February 2018

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

All returns must be sent to: Bait-Tech Ltd, Bramford Park, Bramford, Ipswich, IP8 4LW.

Delivery Information

Postage & Packing charges are included in the price if you live in the UK. Delivery with be 2-3 days after ordering. We use the Royal Mail or courier, depending on the size of the package (Yodel, Hermes, APC).